Contact
We're a small team and a real human reads every message. The fastest path is the ticket form below — you'll get a tracking link by email even without an account.
Open a support ticket
Send a message with optional attachments. You'll get an email confirmation with a link to follow the thread.
What to expect
Hours:Monday – Friday, business hours (Eastern Time)
Typical response:Within 1–2 business days
Live chat:Look for the chat bubble in the bottom-right of any page.
Prefer email?
Pick the right inbox below — replies come from the same team that handles tickets.
Mailing address
A registered mailing address for XcapeSuite, LLC is available on request. Send legal notices and postal correspondence to legal@xcapesuite.com and we will provide the registered street address by reply.